We want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return eligible items within 7 days of delivery for a refund or exchange, subject to the conditions below.
To initiate a return, please contact our customer support within 7 days of delivery at support@sohabfashion.com or call us at +92-329-148-6996. Provide your order number, product details, and reason for return. We will guide you through the process.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.
If the return is due to our error (defective, damaged, or incorrect product), we will bear the return shipping cost. For other eligible returns, the customer is responsible for return shipping charges.
If you need to exchange an item for the same product (e.g., different size), please contact us. Exchanges are subject to stock availability.
If you haven't received a refund after 10 business days, please check your bank account again, contact your credit card company, or your bank. If you've done all of this and still have not received your refund, please contact us at support@sohabfashion.com.